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FreshCo Cleaning LLC – Terms & Conditions

These Terms & Conditions apply to residential and commercial cleaning services provided by FreshCo Cleaning LLC (“FreshCo,” “we,” “us,” or “our”). By booking, scheduling, or receiving services from FreshCo Cleaning LLC, the customer agrees to these Terms & Conditions. 1. About FreshCo Cleaning LLC FreshCo Cleaning LLC is a professional cleaning company serving residential and commercial customers in Frisco, Plano, McKinney, North Dallas, and surrounding service areas. FreshCo Cleaning LLC is licensed, bonded, and insured. 2. Estimates & Pricing All quotes and estimates are based on the information provided by the customer, including property size, number of rooms, condition of the property, requested services, frequency of service, and any selected add-ons. Quotes provided before we inspect or begin cleaning are estimates and may be adjusted if the actual condition, size, scope of work, or cleaning requirements differ materially from the information originally provided. If additional work or charges are necessary, we will make reasonable efforts to notify the customer before performing work outside the agreed scope. Additional services requested during a scheduled visit may result in additional charges. 3. Booking & Appointment Confirmation Submitting a quote request or booking request does not automatically guarantee an appointment. An appointment is considered confirmed after FreshCo Cleaning LLC has accepted the request and communicated confirmation to the customer. Customers are responsible for providing accurate contact information, service address, property information, and cleaning requirements. 4. Arrival Times We make every reasonable effort to arrive within the scheduled appointment window. Because cleaning times, traffic, previous appointments, property conditions, and other circumstances can vary, exact arrival times cannot always be guaranteed. If we anticipate a significant delay, we will make reasonable efforts to notify the customer. 5. Access to the Property The customer is responsible for ensuring that our cleaning professional can safely access the property at the scheduled service time. Access may be provided through the customer, an authorized representative, a door code, lockbox, concierge, or another method agreed upon in advance. Customers should provide any necessary gate, building, parking, or security instructions before the appointment. If our team cannot access the property at the scheduled time, the appointment may be treated as a late cancellation or lockout and may be subject to a fee. 6. Preparing for Your Cleaning To help us provide the best possible service, customers should remove excessive clutter and personal belongings from surfaces and floors before the scheduled cleaning. Our cleaning professionals will make reasonable efforts to work around normal household or workplace items. However, excessive clutter may prevent certain areas from being cleaned or may require additional time and charges. 7. Cleaning Supplies & Equipment FreshCo Cleaning LLC generally provides the cleaning products, supplies, and equipment necessary to perform the scheduled service. We thoughtfully select products appropriate for the surfaces being cleaned and use eco-friendly products whenever practical. Customers should notify us in advance of any allergies, sensitivities, special surfaces, manufacturer-specific cleaning requirements, or product preferences. If a customer requests that we use customer-provided products or equipment, FreshCo Cleaning LLC is not responsible for damage resulting from defective equipment, incorrect product labeling, undisclosed product risks, or the use of a product specifically requested by the customer, except where caused by our negligence. 8. Pets We are happy to clean homes with pets.Customers must notify us about pets that will be present during the appointment and are responsible for securing any animal that may interfere with cleaning or create a safety concern. FreshCo Cleaning LLC reserves the right to avoid an area or discontinue service if an animal presents a reasonable safety risk to our cleaning professionals. Additional cleaning related to excessive pet hair, stains, odors, or other pet-related conditions may require additional time or charges if outside the original scope of service. 9. Health & Safety The safety of our customers and cleaning professionals is important to us.Our cleaning professionals are not required to move excessively heavy furniture or appliances, climb on furniture, or perform work that presents an unreasonable safety risk. Unless specifically agreed upon as part of a specialized service, standard cleaning does not include handling hazardous materials, bodily fluids, needles, medical waste, significant mold contamination, pest infestations, animal waste, or other potentially hazardous substances. We reserve the right to stop or decline work when conditions are unsafe. 10. Fragile & Valuable Items Customers should secure jewelry, cash, important documents, collectibles, heirlooms, and other valuable or irreplaceable items before service. Please notify us before cleaning of any particularly fragile items, loose fixtures, damaged furniture, unstable objects, or surfaces requiring special care. 11. Damage or Breakage FreshCo Cleaning LLC takes reasonable care while working in your home or business. If you believe an item or property was damaged during service, please notify us as soon as reasonably possible and provide photographs or other relevant information when available. Claims will be reviewed based on the circumstances of the incident. FreshCo Cleaning LLC maintains applicable insurance coverage, and qualifying claims may be referred to our insurance provider when appropriate. Pre-existing damage, normal wear and tear, improperly installed fixtures, unstable items, deteriorated surfaces, and damage caused by customer-supplied products or equipment may not be covered. 12. Satisfaction Guarantee Your satisfaction is important to us. If an area included in your scheduled cleaning was missed or does not meet the agreed cleaning standard, please contact FreshCo Cleaning LLC within 24 hours of service and provide details of the concern. When appropriate, we will arrange to return and re-clean the affected area at no additional cleaning charge. Our satisfaction guarantee applies to areas included in the original scope of service and does not apply to permanent stains, damage, normal wear, areas excluded from the service, or conditions that cannot reasonably be corrected through standard cleaning. 13. Rescheduling & Cancellation We understand that plans can change. We kindly ask customers to provide at least 24 hours’ notice when canceling or rescheduling a scheduled cleaning appointment. Cancellations or rescheduling requests made at least 24 hours before the scheduled appointment will not incur a cancellation fee. Cancellations or rescheduling requests made less than 24 hours before the scheduled appointment may be subject to a cancellation fee of 50% of the scheduled service amount. Same-day cancellations, missed appointments, or situations where our cleaning professionals are unable to access the property at the scheduled time may also be subject to a fee of 50% of the scheduled service amount. We appreciate your understanding, as reserved appointment times are specifically set aside for you and may be difficult to fill on short notice. 14. Recurring Services Recurring cleaning services may be scheduled weekly, bi-weekly, monthly, or at another agreed frequency. Recurring pricing may be based on the agreed service frequency. If appointments are repeatedly skipped, postponed, or the service frequency changes, pricing may be adjusted because additional cleaning time may be required. Customers may discontinue recurring service subject to the applicable cancellation and notice requirements. 15. Payments Payment is due according to the terms communicated when the service is booked. If a customer authorizes FreshCo Cleaning LLC to keep a payment method on file, the customer authorizes FreshCo Cleaning LLC and its payment processor to charge that payment method for authorized services, applicable taxes, approved add-ons, and properly disclosed fees. Applicable sales tax will be charged where required by Texas law. Customers are responsible for ensuring that payment information is current and valid. 16. Tips Gratuities are never required but are always appreciated. When available through our payment system, customers may choose to add a tip to their payment. 17. Service Limitations & Exclusions Unless specifically included in your quote or service agreement, standard cleaning may not include specialized services such as exterior window cleaning, carpet extraction, mold remediation, biohazard cleaning, pest remediation, hazardous-material removal, high-access cleaning requiring specialized equipment, or other services requiring specialized licensing, equipment, or training. If you are unsure whether a particular task is included, please ask us before your appointment. 18. Commercial Cleaning Commercial cleaning services may be subject to a separate proposal, scope of work, service schedule, or commercial cleaning agreement. If a written commercial agreement conflicts with these general Terms & Conditions, the terms of the specific commercial agreement will control for that service. 19. Cleaning Professionals FreshCo Cleaning LLC carefully selects the cleaning professionals who perform services for our customers and requires applicable screening and service standards. Customers should communicate scheduling changes, additional service requests, complaints, and payment matters directly through FreshCo Cleaning LLC rather than making separate service arrangements with individual cleaning professionals. 20. Photography FreshCo Cleaning LLC will not intentionally use identifiable photographs of a customer's private property for advertising or social media without appropriate permission. When photographs are reasonably necessary to document property condition, damage, service completion, or a customer concern, they may be retained for legitimate business and recordkeeping purposes. 21. Privacy FreshCo Cleaning LLC respects the privacy of our customers. Personal information is used for legitimate business purposes such as providing services, communicating with customers, scheduling appointments, processing payments, maintaining business records, and improving our services. We do not sell customer personal information. Additional information regarding our data practices may be provided in our separate Privacy Policy. 22. Changes to These Terms FreshCo Cleaning LLC may update these Terms & Conditions from time to time. The version applicable to a service will be the version in effect when the applicable service is booked or otherwise agreed upon, subject to applicable law.